Do you offer FREE shipping?
Can I change the items in an order I placed?
Yes, we offer FREE Standard Domestic shipping for orders over $65 CAD. Your total must be $65 after the promotional discounts have been applied and before shipping charges, taxes, etc.
I recently purchased an item online and now it’s discounted. Can I get the discounted price?
Pricing on the website is subject to change without notice. Orders placed before promotions are not eligible to receive new promotions or discounts. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer, and to modify or cancel any promotion due unforeseen issues.
My item arrived damaged. What should I do?
We understand that you may receive damaged items due to transit. If a product is defective or damaged, this must be reported within 30 days of delivery. If the product is deemed defective Artist Approved will replace the product at no additional charge to the customer.
How do I cancel my order?
To serve you better, Artist Approved will begin to process your order immediately after it has been submitted, and we are unable to change or cancel an order once it has been placed.
Once placed, we are unable to change the items within an order.How Do I find my tracking information
An email with your tracking information will be sent to you as soon as your package is processed for delivery. Please allow 24 hours for the tracking link in the email to be activated.I have not received a shipping confirmation.
Please allow 3 business days, excluding weekends and bank holidays, for orders to be processed and for a shipping confirmation email to be sent. If it has been more than 3 business days, kindly contact our Customer Service at email@example.com
for assistance.How can I clean my brushes?
Although all your brushes need a deep and intense cleaning regularly – at least every ten days – brushes for cream and liquid products such as foundation or concealer should be spot cleaned more often in order to keep them sanitized and avoid irritated skin or breakouts.
First, run the brush tip under lukewarm water. To avoid water getting into the handle, make sure that the hair points downwards at all times. Next, dispense a small amount of either a professional brush soap or a mild hair shampoo into the palm of your hand. Particularly natural hair needs careful cleaning – treat it like your own hair and pamper it with a drop of conditioner as an extra treatment for marvelously soft brushes.
Next, swirl the brush hair into the cleanser with circular movements until it works up a rich lather. Avoid pushing the brush to hard into your palm as this will destroy the shape of the hair.
Rinse the brush head thoroughly under lukewarm running water again. Then carefully squeeze the excess water out of the brush, pulling it in between your thumb and index finger. Repeat the cleansing process until the water runs entirely clear.
After washing, dry off the brush hair by swirling it gently in a cloth or towel and shape the hair back to its original silhouette as you go. Lay the brush flat to dry.
Bare in mind that your brushes will need a few hours to dry after a deep cleaning. Thus, we recommend washing them in the evening and letting them dry over night. Why is my Artist Approved brush shedding?
It is natural for our brushes to lightly shed. To minimize, gently wash your brushes. Do you offer a makeup artist program or discount?
Yes! Please email us at firstname.lastname@example.org for more information about our pro discount program! I have a Youtube channel and would love to feature your products
We are always looking for new bloggers to support on a product basis only. Kindly email our team at email@example.com for consideration.